Specialist support
Portal document upload assistance
Indian Government portals — OCI, Passport Seva, VFS Global — frequently reject submissions for small formatting issues that are difficult to diagnose.
Matrix NRI completes the portal sections for you, formats and uploads supporting documents, and confirms successful submission.
- Flat £59 service fee
- OCI portal, Passport Seva, VFS Global
- Free fix if rejected on our error
Service fee
£59per applicant
Offset against our full application service if you upgrade later. Government fees paid separately.
Quantity
Number of applicants
Secure checkout. Card details are handled by Stripe.
At a glance
- Our turnaround
- Submission within 24–48 hrs
- Typical processing
- Depends on the destination service
- VFS visit
- Sometimes required
- How it works
- Online preparation + VFS appointment
Why us
Why choose Matrix Solutions
Hassle-free VFS assistance from a UK-registered team. Documents pre-checked, photos formatted to current portal spec, and your VFS appointment booked at the correct centre — you walk in with a ready file.
Hassle-free VFS assistance
We prepare your forms, format your photo and signature to current portal spec, and book your VFS appointment at the correct centre for your postcode — no portal stress.
Our 4-step process
A simple, predictable flow from your first message to delivery — see the timeline in “What happens after payment” below.
Jump to the 4-step timeline →Eligibility
Who is eligible for Portal document upload assistance
Who can use this service
Started yourself and got stuck
You began an application and the portal keeps rejecting your photo, signature, or scans. We take over from where you got stuck and complete the upload.
Want documents handled, not the full service
You are comfortable visiting VFS yourself, but want our specialists to handle the portal sections and document formatting.
Recovering from a rejection
If your application was returned by the High Commission or VFS, send the rejection note. We diagnose what needs to change and resubmit.
Benefits
What you get with Matrix
Clear outcomes — not just a service.
- Portal application uploaded correctly the first time.
- Avoid common upload rejections — wrong format, wrong size, wrong field.
- Same-day turnaround during UK office hours.
- Live WhatsApp support while you collect documents.
- Free rework if rejection occurs due to our upload error.
- Transparent £59 flat fee — for the upload-only step.
Get started
How to start your order
Three easy ways — pick what suits you.
Pay securely online
Stripe Checkout — card or Apple/Google Pay. We start your file within 24 hrs.
WhatsApp us
Send a message — we reply 7 days a week with a checklist tailored to your case.
Message on WhatsAppTimeline
What happens after payment
From your first scan to VFS submission — clear, predictable, hands-on support throughout.
Tell us which portal and case
WhatsApp the portal name (OCI, Passport Seva, e-Visa) and your situation. We confirm what we can do and the documents we need.
Send documents
Email or WhatsApp scans of the documents required. No originals are needed at this stage.
We complete the portal sections
Forms completed, photo and signature reformatted, scans uploaded, and the application progressed to the point where you (or we) can pay the government fee.
Submission confirmation
We confirm the successful submission and send you the application reference. If a VFS visit is required, we can also book the appointment.
Government / VFS fees are paid separately by you at the appointment — see the fee table below.
In your fee
What is included in this service
Everything below is covered by the Matrix service fee.
- Complete upload of your application via the official OCI / passport portal.
- Field-by-field review before submission — nothing skipped, nothing rushed.
- Photo and signature placement guidance (reformat separately if needed).
- Live WhatsApp support throughout the upload.
- Same-day turnaround during UK office hours.
- Free rework if rejection occurs due to our upload error.
Pricing
Fees and processing time
Transparent — Matrix fee separate from government / VFS fees.
| Item | Detail |
|---|---|
| Matrix service fee | £59 per applicant |
| Government / VFS fees | Offset against our full application service if you upgrade later. Government fees paid separately. |
| Our turnaround | Submission within 24–48 hrs |
| Authority processing | Depends on the destination service |
Standalone portal upload fee is shared on WhatsApp. If you later upgrade to our full application service (with VFS booking and end-to-end tracking) the portal fee is offset against the upgrade.
FAQ
Common questions
Which portals do you support?
OCI portal, Passport Seva (passport renewal / reissue / minor), the Indian e-Visa portal, Indian visa pages we support, and VFS Global submissions. We confirm scope before you pay.
Will you also book my VFS appointment?
Yes — VFS booking can be added on for cases that need it. We confirm fees on WhatsApp.
Do you support cases for clients outside the UK?
Primarily UK, but we can sometimes help applicants in Europe and other countries — send your details and we will confirm.
How quickly will the portal upload be done?
Standard turnaround is within 24 to 48 hours of receiving all documents in correct form. Same-day completion may be available — ask on WhatsApp.
What is your fee?
Our portal-only fee is shared on WhatsApp once we know which portal and which case. The fee is offset if you upgrade to our full application service later.
Important notes
- Final decisions and timelines sit with the relevant authority — we prepare and guide; we do not guarantee outcomes.
- Matrix NRI (UK Matrix Solutions Ltd) is not affiliated with VFS Global, the Indian High Commission, or the Government of India.
- Companies House no. 13295750 · ICO ZC142664.
UK locations · Portal document upload assistance
Prepared remotely — open your area for VFS notes.
Unsure which service fits? Contact us — we confirm before you pay.